Terms And Conditions
Harringay Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Harringay Carpet Cleaners provides carpet, upholstery and related cleaning services to residential and commercial customers in the United Kingdom. By making a booking or allowing our operatives to carry out any work at your premises, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business or organisation requesting the services.
Company means Harringay Carpet Cleaners.
Services means any carpet cleaning, rug cleaning, upholstery cleaning, stain treatment, hard floor cleaning, end of tenancy cleaning, or other cleaning services provided by the Company.
Premises means the property or location at which the Services are to be carried out.
Operative means any employee, contractor or representative instructed by the Company to deliver the Services.
2. Scope of Services
The Company will provide the Services as agreed at the time of booking, which may be confirmed by written correspondence or other agreed method. The specific tasks, areas to be cleaned, and any additional treatments will be set out and agreed before the start of the work.
The Customer is responsible for providing accurate information about the Premises, including the approximate size and condition of the areas to be cleaned, the type of flooring or fabric, and any known stains, damage or risks. The Company reserves the right to adjust the quoted price or, in rare cases, decline the work if the information provided is materially inaccurate or incomplete.
While the Company aims to achieve the best possible cleaning results, it does not guarantee the removal of all stains, odours or marks, particularly where they are permanent, set in, or have been treated previously with unsuitable products.
3. Booking Process
Bookings may be requested by the Customer through the Company’s accepted communication channels. A booking is considered provisional until confirmed by the Company. The Company may confirm a booking by written correspondence or other agreed method that sets out the date, time window, and scope of the Services.
The Customer must ensure that access to the Premises is available at the agreed time. Where access is controlled by a third party such as a concierge or letting agent, it is the Customer’s responsibility to make the necessary arrangements in advance.
The Company reserves the right to amend the booking time or date in cases of operational constraints, severe weather, unexpected staff shortages, or other circumstances beyond its reasonable control. In such cases, the Company will offer the closest available alternative appointment.
4. Pricing and Quotes
Prices are generally provided based on information supplied by the Customer and are typically quoted either as a fixed price or according to the size and type of areas to be cleaned. All prices are given in pounds sterling and are subject to applicable UK taxes where relevant.
If on arrival the Operative finds that the scope of work has been understated, that the Premises are significantly larger than described, or that conditions are materially different from those described by the Customer, the Company may revise the quotation before commencing work. The Customer will have the opportunity to accept the revised price or decline the Services. If the Customer declines, a call-out or cancellation charge may apply, as detailed in the Cancellations section of these Terms.
Any additional Services requested on the day, such as extra rooms, rugs, or specialist stain removal, may incur additional charges that will be agreed with the Customer before the extra work is undertaken.
5. Payments and Invoicing
Unless otherwise agreed, payment is due on the day the Services are completed. The Company accepts a range of standard payment methods which will be confirmed during booking or prior to the appointment.
For residential Customers, payment is normally required immediately upon completion of the work. For commercial Customers and letting agents, payment terms may be agreed in advance, typically within a specified number of days from the invoice date.
Where payment is not made on the due date, the Company reserves the right to charge reasonable late payment fees and interest in line with applicable UK legislation. The Company may also suspend or cancel any future bookings until all outstanding amounts are settled in full.
Invoices, where applicable, will be issued using the details supplied by the Customer. The Customer is responsible for ensuring that invoice details, including legal entity name and billing address, are accurate.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company adequate notice. The notice period and any charges that may apply are as follows:
If the Customer cancels or reschedules more than 24 hours before the scheduled start time, no cancellation fee will usually be charged.
If the Customer cancels or reschedules with less than 24 hours’ notice, a late cancellation fee may be charged. This may be calculated as a fixed fee or as a percentage of the quoted service value.
If the Operative arrives at the Premises and is unable to gain access, or if the Customer is not present where required to provide access or instructions, this may be treated as a late cancellation and a full or partial service fee may be charged.
The Company reserves the right to cancel or reschedule a booking in exceptional circumstances, such as unsafe conditions at the Premises, severe weather, equipment failure, or other events beyond its reasonable control. In such cases, any fees already paid for Services that have not been delivered will be refunded or credited, or an alternative appointment will be offered.
7. Customer Obligations and Access
The Customer must ensure that the Premises are accessible, safe, and suitable for the Services to be carried out. This includes providing access to water and electricity where required, and ensuring that walkways and work areas are reasonably clear of obstructions.
The Customer is responsible for securing or removing any fragile, valuable, or easily damaged items from the areas to be cleaned. This includes ornaments, electronic equipment, furniture with delicate finishes, and personal belongings.
Where children, pets or vulnerable persons are present at the Premises, the Customer must ensure that they are supervised and kept away from machinery, cleaning equipment and damp or recently treated surfaces, to avoid accidents or interference with the cleaning process.
8. Condition of Carpets and Furnishings
The Customer must inform the Company of any pre-existing damage, weaknesses, or special requirements relating to carpets, rugs, upholstery or flooring. This includes, for example, loose seams, fraying edges, colour instability, shrinkage risk, or prior cleaning attempts with unsuitable chemicals.
Where the condition of the material is uncertain or there is a known risk of adverse reaction to cleaning, the Company may perform a small test patch. If, in the Company’s reasonable opinion, the risk of damage is too high, the Company may decline to treat all or part of the item. The Customer will not be charged for any declined or aborted element in these circumstances.
The Customer accepts that some wear, fading, or permanent staining may limit the results that can be achieved, and that traffic lanes or heavily worn areas may not return to an as-new appearance. The Company does not accept responsibility for pre-existing damage or defects, or for issues that become visible only after cleaning has removed soiling.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. If the Customer believes that the Services have not been carried out with reasonable care and skill, the Customer must notify the Company as soon as possible and in any event within 48 hours of completion, providing reasonable details and, where possible, supporting evidence.
Where a complaint is justified, the Company may at its discretion offer to re-clean the affected area, provide a partial refund, or offer a discount on future Services. This will normally be the Customer’s sole and exclusive remedy, to the extent permitted by law.
The Company’s liability for any loss or damage arising out of or in connection with the Services is limited, in aggregate, to the total price paid or payable by the Customer for the specific appointment during which the loss or damage occurred, except where such limitation is prohibited by law.
The Company is not liable for indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of use, however arising.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.
10. Damage and Insurance
The Company takes reasonable steps to minimise the risk of damage to property and contents while undertaking the Services. The Customer must notify the Company in writing of any alleged damage as soon as reasonably practicable and in any event within 48 hours of the completion of the Services.
Where damage has been caused by the negligence or fault of the Company or its Operatives, and the damage is properly substantiated, the Company may arrange repair or replacement, or offer fair compensation, taking into account the age, condition and depreciation of the item. Any such settlement will be made under the Company’s insurance arrangements, where applicable.
The Company is not responsible for damage resulting from inherent defects, poor installation, inadequate maintenance by third parties, or the use of incompatible cleaning products by the Customer or others prior to the visit.
11. Waste Handling and Environmental Regulations
The Company will conduct its cleaning operations in accordance with applicable UK waste and environmental regulations so far as they relate to the Services provided.
Normal domestic waste generated in the course of cleaning, such as used cloths or minor packaging, will be removed by the Operative where practical. However, the Company is not a licensed waste carrier for bulk waste or hazardous materials and will not remove domestic refuse, building waste, large quantities of packaging, sharp objects, or any other waste that falls outside the normal scope of cleaning.
The Customer is responsible for the lawful disposal of any such non-standard waste arising from construction, renovation, or activities unrelated to the Company’s Services. The Customer must not ask the Operative to dispose of hazardous or regulated waste in breach of local or national regulations.
The Company endeavours to use cleaning products and methods that are safe and compliant with UK regulations. Safety data sheets are available for products used on request where required by law or good practice.
12. Health and Safety
The Company operates in accordance with relevant health and safety legislation and guidance. Operatives are instructed to avoid work that would involve unacceptable risk to themselves, the Customer, or third parties. This may include declining to move very heavy furniture, work at height without proper equipment, or operate machinery in unsafe conditions.
If the Operative determines that conditions at the Premises pose a health or safety risk, the Company may suspend or terminate the visit. In such circumstances, a partial or full charge may be applied to cover travel and time, depending on the situation.
13. Privacy and Data Protection
The Company collects and processes personal data such as contact details, addresses, and service notes for the purposes of managing bookings, delivering Services, handling payments, and addressing queries or complaints.
The Company will handle personal data in accordance with applicable UK data protection laws. Information will only be shared with third parties where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate the complaint and seek to resolve it promptly, which may include a site visit, re-cleaning, or another reasonable remedy.
In the event of a dispute that cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before commencing court proceedings, where appropriate.
15. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, business practices or the Services offered. The version in force at the time of the Customer’s booking will apply to that booking. Updated Terms and Conditions may apply to future bookings.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, subject to any mandatory rights the Customer may have as a consumer under applicable law.
By proceeding with a booking and allowing our Operatives to carry out work at your Premises, you confirm that you have read, understood and agree to these Terms and Conditions.
